Electricity charges vary across different residential land lease communities. In around 40 per cent of these communities, the operator supplies electricity to the residents through a network within the community rather than the residents being supplied and billed directly by a licensed retail electricity company. If you live or work in one of these communities, we’d like to hear from you.

In a residential land lease community, you own or rent the home you live in, but the land is leased from the community operator. More than 35,000 people live on permanent sites in over 500 caravan and residential parks across NSW.

The Department of Customer Service is reviewing the laws under the Residential Land Lease Communities Act 2013 and invited public feedback from December 2020 to March 2021.

We asked for comment on three options for how people living in residential land lease communities could be charged for electricity. Your feedback raised concerns about the current method being too complex and that it doesn't allow community operators to recover any costs of managing the supply of electricity to residents. Feedback did not show strong support for the alternative options.

For more information on the earlier review, please visit the consultation page.

New options for electricity charging

After considering several other policy options, we are now asking for your feedback on setting the maximum amount that a resident in a land lease community may be charged for electricity at the median market price. This could be achieved through:

For more detail read our case studies in the tabs below showing how the new options apply in different scenarios.

Tell us what you think

You can have your say by completing the quick poll or the survey.

Thank you for your feedback

This engagement closed on 16 August 2021. Thank you to participants for providing your input.

To see the consultation findings, read the report on the Residential (Land Lease) Communities Act 2013 Statutory Review.

You can also read the written submissions in the Submissions box on the right-hand side of this page.

Case studies

Complete a survey

Quick poll

Quick Poll

What is most important when it comes to your electricity bill?

This poll has concluded.

  • My bill is simple and easy to understand
    64% (28 votes)
  • I have some idea what my bill will come to each billing period
    36% (16 votes)
Total Votes: 44

Your privacy

This consultation is for NSW Fair Trading, Department of Customer Service.

Have your say consultations are run by the NSW Department of Customer Service (McKell Building, 2-4 Rawson Place, Haymarket NSW 2000).

We are interested in hearing from the community and will use the information we collect from you to help develop the programs and services that NSW Government provides.

We are collecting only minimal personal information from you. We may collect basic information like your name and contact details, if you choose to provide them. You may provide some personal information in response to questions that we ask you. For example, we may ask you about your experiences or opinions about a particular topic.

Having your say is voluntary and you are not legally required to provide any personal information to us. For some consultations, though, you will not be able to have your say unless you agree to include your personal information.

If you do provide personal information to us, you have a right to access it, and can ask us to correct it if it is wrong.

We may share personal information you provide with other parts of the Department of Customer Service (for example, with our Data Analytics Centre) so that we can conduct analysis across all consultations and refine our engagement methodology.

Where we conduct a consultation on behalf of a partner agency, we would usually share the information that we collect with that agency. Partner agencies for each consultation are listed on the webpage for that consultation.

For privacy information about your use of the NSW Government website generally, please see the NSW Government’s website privacy statement.

You can contact our Privacy Coordinator by calling 13 77 88 or by emailing Privacy@customerservice.nsw.gov.au.