Electricity charges vary across different residential land lease communities. In around 40 per cent of these communities, the operator supplies electricity to the residents through a network within the community rather than the residents being supplied and billed directly by a licensed retail electricity company. If you live or work in one of these communities, we’d like to hear from you.

In a residential land lease community, you own or rent the home you live in, but the land is leased from the community operator. More than 35,000 people live on permanent sites in over 500 caravan and residential parks across NSW.

The Department of Customer Service is reviewing the laws under the Residential Land Lease Communities Act 2013 and invited public feedback from December 2020 to March 2021.

We asked for comment on three options for how people living in residential land lease communities could be charged for electricity. Your feedback raised concerns about the current method being too complex and that it doesn't allow community operators to recover any costs of managing the supply of electricity to residents. Feedback did not show strong support for the alternative options.

For more information on the earlier review, please visit the consultation page.

New options for electricity charging

After considering several other policy options, we are now asking for your feedback on setting the maximum amount that a resident in a land lease community may be charged for electricity at the median market price. This could be achieved through:

• a single charge method that combines usage and supply charges
• a separate charges method with separate usage and supply charges.

For more detail read our case studies in the tabs below showing how the new options apply in different scenarios.

Tell us what you think

You can have your say by completing the quick poll or the survey.

Thank you for your feedback

This engagement closed on 16 August 2021. Thank you to participants for providing your input.

To see the consultation findings, read the report on the Residential (Land Lease) Communities Act 2013 Statutory Review.

You can also read the written submissions in the Submissions box on the right-hand side of this page.

This consultation is for NSW Fair Trading, Department of Customer Service.

Have your say consultations are run by the NSW Department of Customer Service (McKell Building, 2-4 Rawson Place, Haymarket NSW 2000).

We are interested in hearing from the community and will use the information we collect from you to help develop the programs and services that NSW Government provides.

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Having your say is voluntary and you are not legally required to provide any personal information to us. For some consultations, though, you will not be able to have your say unless you agree to include your personal information.

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