Give your view on how to make renting fairer.

In NSW, nearly one in every three people rent their home. The NSW Government is working to improve rental laws to support renters, landlords and the community. Better rules for rentals will help give more stability for renters and certainty for landlords.

If you live in, own or manage a rental property, or are interested in renting rules in NSW, we want to hear from you.

Your feedback will help us make changes that consider anyone in NSW affected by these laws.

Tell us what you think

You can help us understand what you think about:

  • reasons a landlord can terminate a lease – removing 'no grounds' evictions
  • how to make it easier for renters to keep pets
  • protecting personal information held by real estate agents
  • making it easier to transfer rental bonds from one property to another
  • other ways to make the system fairer.

To have your say, you can fill out the survey, upload a submission or write to us with your views.

For information and suggested questions that may help with your responses, download the consultation paper.

Have your say by 11 August 2023.

Thank you for your feedback

Your feedback will inform proposed changes to the Residential Tenancies Act including to the termination of a lease, pets in rentals, the protection of renter information and a portable bond scheme. The results are in the summary report.

Access the report
Access submissions

Survey

Thank you for your input to the survey. The survey period has ended.

Your submission

Upload a submission

Thank you to those who made a submission. The period to make a submission has ended.

Other ways to have your say

Other ways to have your say

If you are unable to access the survey or upload a submission, you can send us your submission by email or post.

Submissions must be emailed or posted by 5 pm Friday 11 August 2023.

Email: residentialtenancy@customerservice.nsw.gov.au

Post:

Residential Tenancies

Policy & Strategy, NSW Fair Trading

Department of Customer Service

4 Parramatta Square

Parramatta NSW 2150

All submissions will be made public on this web page. If you do not want your personal details or any part of your submission published, you must write this clearly. Do not rely on an automatically generated confidentiality statement. We may use your submission in a report about this consultation. Any anonymous submissions may be used without your name.

There may be times when the government must release the information in your submission, such as under the Government Information (Public Access) Act 2009.

Your privacy

Privacy collection notice

Have your say consultations are run by the NSW Department of Customer Service (McKell Building, 2-4 Rawson Place, Haymarket NSW 2000).

We are interested in hearing from the community and will use the information we collect from you to help develop the programs and services that NSW Government provides.

We are collecting only minimal personal information from you. We may collect basic information like your name and contact details, if you choose to provide them. You may provide some personal information in response to questions that we ask you. For example, we may ask you about your experiences or opinions about a particular topic.

Having your say is voluntary and you are not legally required to provide any personal information to us. For some consultations, though, you will not be able to have your say unless you agree to include your personal information.

If you do provide personal information to us, you have a right to access it, and can ask us to correct it if it is wrong.

We may share personal information you provide with other parts of the Department of Customer Service (for example, with our Data Analytics Centre) so that we can conduct analysis across all consultations and refine our engagement methodology.

Where we conduct a consultation with or on behalf of a partner agency, we would usually share the information that we collect with that agency. In this instance, we are running this consultation with:

  • The Department of Customer Service (NSW Fair Trading).

For privacy information about your use of the NSW Government website generally, please see the NSW Government’s website privacy statement.

You can contact our Privacy Coordinator by calling 13 77 88 or by emailing Privacy@customerservice.nsw.gov.au.