Help us better understand how internet and mobile service disruptions affect the community during emergencies.

NSW Telco Authority is leading the Community Connectivity Research Project to better understand how connectivity loss impacts communities across NSW.

We're seeking community feedback on how digital connections have helped or failed during critical times.

Tell us what you think

If you’ve experienced internet or mobile disruptions during an emergency, complete the survey below and share your story.

Your feedback will help inform future NSW Government decisions and policies to help deliver stronger, more reliable connectivity for communities during emergencies.

The project is open for community consultation until 26 May 2025.