Commercial agents perform duties such as debt collection, process serving and repossession of goods. The NSW Government is introducing new standards of conduct for the commercial agent industry while removing unnecessary and costly red tape.

With the introduction of the Fair Trading Amendment (Commercial Agents) Act 2016 (the Amendment Act), responsibility for the regulation of commercial agents is being transferred from NSW Police to NSW Fair Trading.

We have drafted the proposed Fair Trading Amendment (Commercial Agents) Regulation to support the Amendment Act, including licensing requirements and standards of conduct.

The Commercial Agent Rules cover these standards of conduct, such as trust account obligations, handling complaints, and contacting people only during appropriate hours.

The Regulation also covers the:

  • reasons a person may be disqualified from performing the duties of a commercial agent or deemed not fit and proper to be licensed
  • details relating to the registration of commercial agents.

For more information, see the:

Tell us what you think

Whether you’re a commercial agent, a consumer or have any other interest in these laws, we want to hear your feedback.

To have your say, simply complete our quick survey. You can also upload a written submission. Your feedback will help us improve the regulation of the commercial agent industry and protect consumers.

Submissions close Sunday 7 November 2021.

Thank you for your feedback

This engagement is now closed. Thank you to participants for providing your input and ideas.

To see the responses, read the consultation submissions and the survey response report.

Visit the NSW Fair Trading website to find out more about how commercial agents are regulated in NSW

Complete a survey

Upload a submission

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