Artificial Intelligence (AI)

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AI is the ability of a computer to do tasks commonly associated with intelligent beings.

We don’t yet have a personal robot, but perhaps you do use Apple’s Siri, Google Assistant or Amazon Alexa. If you’re lucky enough to have a car that can parallel park itself, then you're using AI. Websites use AI to suggest other products that you may be interested in. Banks use AI to detect fraud and alert customers to suspicious activity.

The NSW Government also uses AI, such as to improve our public transport - see our 'NSW Stories' below.

Like with all innovation, we need to ensure the safe, ethical and effective use of AI

We believe that the NSW Government can use AI to benefit the community and is taking actions to ensure that AI is used safely, ethically and effectively. We have an AI Strategy that outlines our vision for the use of AI, and ensures transparency, fairness and accountability.

Our strategy sets out the practical steps we will take as we develop more uses for AI. It includes an Ethics Policy and User Guide based on these principles:

  • community benefit - deliver the best outcome for the citizen
  • fairness - includes safeguards to manage data bias or quality risks
  • privacy and security - keep data safe
  • transparency - ensures citizens can question and challenge AI-based outcomes
  • accountability - decision-making remains the responsibility of organisations and individuals

We are also forming an AI Advisory Committee with Government and non-Government experts to give us external and professional input on AI activity.

Have your say

Help us shape how AI is used for the benefit of our state and its people.

Do a quick poll, share your ideas, ask a question or complete the survey. You can participate in as many ways as you choose.

We are also asking industry and AI experts to have their say about working with us on AI and emerging technologies.

AI is the ability of a computer to do tasks commonly associated with intelligent beings.

We don’t yet have a personal robot, but perhaps you do use Apple’s Siri, Google Assistant or Amazon Alexa. If you’re lucky enough to have a car that can parallel park itself, then you're using AI. Websites use AI to suggest other products that you may be interested in. Banks use AI to detect fraud and alert customers to suspicious activity.

The NSW Government also uses AI, such as to improve our public transport - see our 'NSW Stories' below.

Like with all innovation, we need to ensure the safe, ethical and effective use of AI

We believe that the NSW Government can use AI to benefit the community and is taking actions to ensure that AI is used safely, ethically and effectively. We have an AI Strategy that outlines our vision for the use of AI, and ensures transparency, fairness and accountability.

Our strategy sets out the practical steps we will take as we develop more uses for AI. It includes an Ethics Policy and User Guide based on these principles:

  • community benefit - deliver the best outcome for the citizen
  • fairness - includes safeguards to manage data bias or quality risks
  • privacy and security - keep data safe
  • transparency - ensures citizens can question and challenge AI-based outcomes
  • accountability - decision-making remains the responsibility of organisations and individuals

We are also forming an AI Advisory Committee with Government and non-Government experts to give us external and professional input on AI activity.

Have your say

Help us shape how AI is used for the benefit of our state and its people.

Do a quick poll, share your ideas, ask a question or complete the survey. You can participate in as many ways as you choose.

We are also asking industry and AI experts to have their say about working with us on AI and emerging technologies.

AI stories

We have shared some examples of how government is using AI. You can add your own story below about an AI solution the NSW Government could use to help the citizens of this state. You can also add your thoughts to the ideas board, or complete the survey to have your say.

Thank you for sharing your AI story with us.

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    Sepsis Detection

    4 months ago

    NSW Health – Sepsis Detection: eHealth NSW is developing a new tool which uses AI to better detect patients with sepsis in hospital emergency department waiting rooms. It uses data from deidentified medical records, for early detection and treatment of sepsis in emergency department waiting rooms, saving patient lives and improving service levels.

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    TrainDNA

    4 months ago

    Transport NSW – TrainDNA: NSW Trains uses cameras and sensors to capture data and record video of its trains. TrainDNA is the program that gathers and uses that data, helping automate maintenance inspections, improve operations and introduce predictive maintenance, reducing risk, saving time and money, and improving worker safety.

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    Easing the Financial Burden

    4 months ago

    Revenue NSW – Easing Financial Burden: With the help of AI, Revenue NSW is using a range of indicators to identify and support vulnerable customers early and better target fines enforcement action. The program diverts vulnerable customers away from enforcement action and provides them with alternative resolution options.

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    Saving our Species

    4 months ago

    NSW Department of Planning, Industry & Environment – Saving our Species: Using drones and AI analytics, the program identifies and monitors threatened species. This saves time, money and effort in the field, gives rangers and scientists a clearer picture of local environmental impacts, produces fewer greenhouse gas emissions, and minimises the need to access rough and dangerous terrain.

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