Artificial Intelligence (AI)

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AI is the ability of a computer to do tasks commonly associated with intelligent beings.

We don’t yet have a personal robot, but perhaps you do use Apple’s Siri, Google Assistant or Amazon Alexa. If you’re lucky enough to have a car that can parallel park itself, then you're using AI. Websites use AI to suggest other products that you may be interested in. Banks use AI to detect fraud and alert customers to suspicious activity.

The NSW Government also uses AI, such as to improve our public transport - see our 'NSW Stories' below.

Like with all innovation, we need to ensure the safe, ethical and effective use of AI

We believe that the NSW Government can use AI to benefit the community and is taking actions to ensure that AI is used safely, ethically and effectively. We have an AI Strategy that outlines our vision for the use of AI, and ensures transparency, fairness and accountability.

Our strategy sets out the practical steps we will take as we develop more uses for AI. It includes an Ethics Policy and User Guide based on these principles:

  • community benefit - deliver the best outcome for the citizen
  • fairness - includes safeguards to manage data bias or quality risks
  • privacy and security - keep data safe
  • transparency - ensures citizens can question and challenge AI-based outcomes
  • accountability - decision-making remains the responsibility of organisations and individuals

We are also forming an AI Advisory Committee with Government and non-Government experts to give us external and professional input on AI activity.

Have your say

Help us shape how AI is used for the benefit of our state and its people.

Do a quick poll, share your ideas, ask a question or complete the survey. You can participate in as many ways as you choose.

We are also asking industry and AI experts to have their say about working with us on AI and emerging technologies.

AI is the ability of a computer to do tasks commonly associated with intelligent beings.

We don’t yet have a personal robot, but perhaps you do use Apple’s Siri, Google Assistant or Amazon Alexa. If you’re lucky enough to have a car that can parallel park itself, then you're using AI. Websites use AI to suggest other products that you may be interested in. Banks use AI to detect fraud and alert customers to suspicious activity.

The NSW Government also uses AI, such as to improve our public transport - see our 'NSW Stories' below.

Like with all innovation, we need to ensure the safe, ethical and effective use of AI

We believe that the NSW Government can use AI to benefit the community and is taking actions to ensure that AI is used safely, ethically and effectively. We have an AI Strategy that outlines our vision for the use of AI, and ensures transparency, fairness and accountability.

Our strategy sets out the practical steps we will take as we develop more uses for AI. It includes an Ethics Policy and User Guide based on these principles:

  • community benefit - deliver the best outcome for the citizen
  • fairness - includes safeguards to manage data bias or quality risks
  • privacy and security - keep data safe
  • transparency - ensures citizens can question and challenge AI-based outcomes
  • accountability - decision-making remains the responsibility of organisations and individuals

We are also forming an AI Advisory Committee with Government and non-Government experts to give us external and professional input on AI activity.

Have your say

Help us shape how AI is used for the benefit of our state and its people.

Do a quick poll, share your ideas, ask a question or complete the survey. You can participate in as many ways as you choose.

We are also asking industry and AI experts to have their say about working with us on AI and emerging technologies.

  • Case study: Revenue NSW uses AI to help vulnerable customers

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    AI helps Revenue NSW to divert vulnerable customers from fines enforcement action. The case study describes how AI has evolved this work and assesses the use of AI against the AI Ethics Policy.

  • Building a digital and customer capable workforce

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    Customers expect government to use emerging technologies to deliver better interactions using emerging technologies. Building digital and customer skills across government is a focus and six capabilities for the public sector are described in the Digital and Customer Capability Framework.

  • Look under the hood at how we use AI

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    Starting this month, the NSW Government will publish a series of case studies to show how we develop and implement AI to do better for customers.

    Each of the four case studies sets how well our decision-making around AI tests against the AI Strategy and AI Ethics Policy. This transparency is important in building understanding and trust.

  • Industry experts appointed to NSW AI Advisory Committee

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    by Linda (from the Project Team),

    Eleven industry experts have been appointed as inaugural members of the NSW Artificial Intelligence (AI) Advisory Committee and will play a leading role on how AI is used in NSW. In addition to the core members, experts with knowledge in a particular area may also be invited to contribute.

    The panel will use their extensive and varied experience to provide ongoing strategic advice on the use of AI to assist in decision-making and improving service delivery across the NSW Government.

    The Committee members are:

    • Theresa Anderson: Data and AI Ethicist, Research fellow at the School of Illinois, Member of International Council Committee on Data (CODATA), Sydney Ambassador for Women in Data Science Network
    • Fang Chen: Executive Director Data Science/Distinguished Professor at UTS, Sydney
    • Lee Hickin: National Technology Officer at Microsoft Australia
    • Aurelie Jacquet: Chief Legal and Data Ethics Officer at Innovations Accelerated, Chair of the committee representing Australia at the International standard on AI (AI ISO) ·
    • Peter Leonard: Principal at Data Synergies, Professor of Practice at UNSW Business School, Chair of the Australian IoT (Internet of Things) Alliance’s Data work stream, Chair of the Law Society of New South Wales Privacy and Data Committee, and the Australian Computer Society’s Artificial Intelligence and Ethics Technical Committee
    • Maria Milosavljevic: Inaugural Chief Data Officer for Services Australia
    • Dr Ian Oppermann: NSW Chief Data Scientist
    • Edward Santow: Human Rights Commissioner at the Australian Human Rights Commission
    • William (Bill) Simpson Young: Co-founder and Chief Executive of Gradient Institute ·
    • Neil Soderlund: Chief Executive of Quantium Health & Government ·
    • Martin Stewart-Weeks: Principal, Public Purpose Pty Ltd.