Provide your feedback on your experience when using 'Have Your Say'

The purpose of this survey is to gather your feedback on your experience when using ‘Have Your Say’. Transport for NSW will use this data to inform and improve your customer service experience. There will be no personally identifiable information asked, and the survey is voluntary. The survey should take no longer than 5 minutes to complete.

For further information regarding privacy, please see our Privacy Management Plan at www.transport.nsw.gov.au/about-us/transport-privacy or contact us at privacy@transport.nsw.gov.au

Provide your feedback on your experience

Open

The purpose of this survey is to gather your feedback on your experience when using ‘Have Your Say’. Transport for NSW will use this data to inform and improve your customer service experience. There will be no personally identifiable information asked, and the survey is voluntary. The survey should take no longer than 5 minutes to complete.

For further information regarding privacy, please see our Privacy Management Plan at www.transport.nsw.gov.au/about-us/transport-privacy or contact us at privacy@transport.nsw.gov.au

Rate the following statements from 1 (strongly disagree) to 5 (strongly agree):
1
2
3
4
5
The platform was easy to use
The platform was easy to use
Support was available to me when using the platform
Support was available to me when using the platform
I completed the survey within the recommended time to complete
I completed the survey within the recommended time to complete
It was clear what was expected of me when answering the survey
It was clear what was expected of me when answering the survey
I was able to escalate any issues I experienced easily (e.g. contact via chat box, phone, email etc)
I was able to escalate any issues I experienced easily (e.g. contact via chat box, phone, email etc)
The platform makes it easy for me and members of the community to give feedback
The platform makes it easy for me and members of the community to give feedback
In your experience dealing with ’Have your say’ how satisfied were you with the overall service received?