Improving consumer confidence in residential strata buildings

We are working with the Strata Community Association (NSW) to collect information from you as a Strata Manager about Class 2 residential buildings to understand the scale and nature of major defects

This is part of a strategy to increase consumer confidence and to reduce the burden defects have on you and occupants of apartments in NSW.

This is not a compliance check by government. We just want to know about your experiences. The data we collect will give a clearer picture of the sector and how we can make it better.

We'll also use some of the information you provide in the survey to populate the Strata Portal which will become mandatory around mid-2021. These questions will be clearly marked. The Portal will be a central, accessible database about the state's strata schemes. By providing accurate information now, it means you won't have to provide this information again later. Your data will remain confidential and your privacy protected.

Thank you for participating

This engagement closed on 16 May 2021. Thank you for providing valuable data on the prevalence and impact of major defects in class 2 strata buildings in NSW.

We partnered with Strata Community Association (NSW) to collect information from strata managers about Class 2 residential buildings to understand the scale and nature of major defects. This is part of a strategy to increase consumer confidence and to reduce the burden defects have on strata managers and occupants of apartments in NSW.

Some of the information collected now populates the Strata Portal - a central accessible database about the state's strata schemes.

The Research report on serious defects in recently completed strata buildings across NSW was published in September 2021.

We are working with the Strata Community Association (NSW) to collect information from you as a Strata Manager about Class 2 residential buildings to understand the scale and nature of major defects

This is part of a strategy to increase consumer confidence and to reduce the burden defects have on you and occupants of apartments in NSW.

This is not a compliance check by government. We just want to know about your experiences. The data we collect will give a clearer picture of the sector and how we can make it better.

We'll also use some of the information you provide in the survey to populate the Strata Portal which will become mandatory around mid-2021. These questions will be clearly marked. The Portal will be a central, accessible database about the state's strata schemes. By providing accurate information now, it means you won't have to provide this information again later. Your data will remain confidential and your privacy protected.

Thank you for participating

This engagement closed on 16 May 2021. Thank you for providing valuable data on the prevalence and impact of major defects in class 2 strata buildings in NSW.

We partnered with Strata Community Association (NSW) to collect information from strata managers about Class 2 residential buildings to understand the scale and nature of major defects. This is part of a strategy to increase consumer confidence and to reduce the burden defects have on strata managers and occupants of apartments in NSW.

Some of the information collected now populates the Strata Portal - a central accessible database about the state's strata schemes.

The Research report on serious defects in recently completed strata buildings across NSW was published in September 2021.

  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Research on serious building defects in NSW strata communities

    Key findings:

    • The report found 39% of strata buildings had experienced serious defects in the common property.
    • The most commonly occurring serious defect related to waterproofing, affecting 23% of surveyed buildings, followed by fire safety (14%).
    • Around 47% of buildings with serious defects were able to achieve resolution.
    • Only 15% of buildings with serious defects were reported to Fair Trading.
    • Serious defects generally led to significant financial and emotional stress for homeowners, tenants and strata managers.

    Download the report.



  • You cannot leave comment in this blogpost unless you are a part of the project panel.

    Improving the experience of purchasing and living in strata communities

    by Linda (from the Project Team),

    Thank you for participating in this important survey. This data will help the NSW Government understand the scale and nature of defects and help inform consumers, the industry and regulators to collectively improve the design and construction of residential apartment buildings so people are confident to live and invest in them.

    We are currently reviewing the responses and a report will be published with de-identified data on the key findings later in 2021. Once available we will provide a link to the final report on this page.

    We may get in touch with participants who have agreed to provide further feedback or participate in focus groups.