Help us improve the way we measure and publish NSW Government customer experiences.

Everyone who lives, works, visits or invests in NSW are customers of the NSW Government, including businesses.

We surveyed customers to understand how they were experiencing NSW Government services, reflecting responses in our newly released State of the Customer report.

We are listening and working hard to make living and working in NSW better.

Tell us what you think

We want your feedback on State of the Customer to help improve future reports for you, our customers.

Your responses will help NSW Government continue our mission to become the world's most customer-centric government by 2030.

Please share your feedback by 1 December 2022.

Thank you for your feedback

This engagement is now closed. Thank you for participating and sharing your thoughts and ideas. We are currently reviewing your feedback.

Complete a survey

CLOSED: Thank you for your feedback. This survey is closed.

Your Privacy

Privacy collection notice

Have your say consultations are run by the NSW Department of Customer Service (McKell Building, 2-4 Rawson Place, Haymarket NSW 2000).

We are interested in hearing from the community and will use the information we collect from you to help develop the programs and services that NSW Government provides.

We are collecting only minimal personal information from you. We may collect basic information like your name and contact details, if you choose to provide them. You may provide some personal information in response to questions that we ask you. For example, we may ask you about your experiences or opinions about a particular topic.

Having your say is voluntary and you are not legally required to provide any personal information to us. For some consultations, though, you will not be able to have your say unless you agree to include your personal information.

If you do provide personal information to us, you have a right to access it, and can ask us to correct it if it is wrong.

We may share personal information you provide with other parts of the Department of Customer Service (for example, with our Data Analytics Centre) so that we can conduct analysis across all consultations and refine our engagement methodology.

Where we conduct a consultation with or on behalf of a partner agency, we would usually share the information that we collect with that agency. In this instance, we are running this consultation with:

  • Department of Customer Service

For privacy information about your use of the NSW Government website generally, please see the NSW Government’s website privacy statement.

You can contact our Privacy Coordinator by calling 13 77 88 or by emailing