Retirement Villages Regulation

In NSW, retirement village operators are regulated by the Retirement Villages Regulation 2017 (the current Regulation), which supports the Retirement Villages Act 1999 (the Act).

The current Regulation will expire on 1 September 2025. Remaking the Regulation allows the NSW Government to consider feedback on how to improve, modernise and streamline the current laws.

The proposed Retirement Villages Regulation 2025 (proposed Regulation) makes significant changes to the asset management plan requirements for retirement villages. The updates aim to improve transparency for residents and reduce unnecessary administrative work for operators.

The key changes include:

reducing the amount of information that operators must record on the retirement villages asset register
requiring operators to prepare a 1-year capital maintenance report as part of the annual budget process, instead of a 3-year report
requiring operators to record the ‘remaining effective life’ of capital items instead of ‘effective life’.

The proposed Regulation also makes other minor changes to clarify the laws and improve how they operate, for example, by ensuring key information is disclosed in a form that is easier to understand and accessible.

Changes are described in detail in the:

Your feedback will help to ensure retirement village laws balance the rights of residents and support operators.

Have your say by 12 March 2025.

Survey

About the survey

This survey includes 9 topic areas and will take about 10-15 minutes to complete. You can choose to skip through any topics that are not relevant to you.

Most survey questions include an explanation of the proposed changes. For detailed information, download the Regulatory Impact Statement - Proposed Retirement Villages Regulation 2025.

Upload a written submission

Other ways to have your say

Submissions must be emailed or posted by 5pm (NSW time) on 12 March 2025.

Email: RVRegulationRemake@customerservice.nsw.gov.au

Post:

Retirement Villages Regulation 2025
Policy & Delivery
NSW Fair Trading
4 Parramatta Square, 12 Darcy St
Parramatta NSW 2150

Submissions may be made public. You need to state how would you prefer your submission to be treated.

By law, we must give all submissions to this engagement to the Legislative Review Committee of NSW Parliament. We may also be required by law to release your submission, under the Government Information (Public Access) Act 2009, for example. We may refer to anonymous submissions in reports.

State in your submission whether you wish your submission to be:

published with your name
published anonymously
not published on this page.

Timeline

Timeline item 1 - complete

Open and listening

Give your views here by 12 March 2025.
Timeline item 2 - active

Under review

Thank you for your feedback. We're analysing what you told us.
Timeline item 3 - incomplete

Planning next steps

We'll share updates on the progress and plans for the Regulation.

Who's listening

Policy team, NSW Fair Trading

NSW Government

Email: RVRegulationRemake@customerservice.nsw.gov.au

Retirement Villages Regulation 2017

Retirement Villages Act 1999

1. Who we are

Your information is being collected by the Department of Customer Service (the Department) on behalf of the Commissioner for NSW Fair Trading for use by NSW Fair Trading. We give priority to protecting the privacy of your personal information, in accordance with the Privacy and Personal Information Protection Act 1998 (PPIP Act).

If you have any questions about this privacy collection notice, or how we handle your personal information, you can contact our Privacy team using the contact details at the end of this notice.

2. Why we collect your personal information

We are collecting your personal information to seek your feedback on potential reforms to the Retirement Villages Regulation 2017, which expires on 1 September 2025, including key changes to the asset management plans requirements for retirement villages.

3. The kinds of information we collect

We may collect the following information:

Your name, postcode and email address.

Some information to understand your connection to retirement villages, including the name of the organisation or group you work for or represent (where this applies)

If you are registered for the Have Your Say site and logged in, the Department will be able to see your login or username, email address and hometown or suburb associated with your survey or submission, even if you choose to answer the survey anonymously.

Your feedback and opinion on the consultation topic.

Feedback on your experience with this consultation process.

Any additional personal information if it is provided in free-text fields or your submission.

4. Failure to provide information

Your information is provided voluntarily however if you do not provide your information, you may not be able to complete the consultation and we may not be able to send you updates and outcomes of this public consultation or contact you about your submission.

5. How we may use this information

We may use the information we collect in the following ways:

To inform a remake of the Retirement Villages Regulation 2017, which supports the Retirement Villages Act 1999.

To create a report on the outcome of this consultation and publish submissions on the NSW Government Have Your Say Website. Survey responses will be aggregated and de-identified and submissions will be treated in accordance with your preference being either published with your name, published without your name or kept private.

To share your responses or submission (including any personal information) with NSW Fair Trading.

Internal administrative purposes, including providing you with occasional updates and outcomes on this topic or to contact you about your submission (if you provide your personal information and agree for us to do so).

To support more informed policy making, program management, evaluation, research, and service planning as it can facilitate more efficient service delivery for residents and businesses in NSW.

We may share personal information you provide with other parts of the Department, including the Data Analytics Centre, for the purposes of conducting analysis across all consultations and to refine our engagement methodology.

Other directly related purposes.

6. Who we may share your information with

We do not publish individual survey results, however we may publish aggregated results which are de-identified. If you provide a submission this will be handled in accordance with your selected preference. This may mean:

Your submission will be published on the Have Your Say website with your name,

Your submission will be published anonymously on the Have Your Say website with your name removed prior to publishing

Your submission will be kept private

Submissions may also be referred to in a report on the outcome of this consultation, however, any anonymous submissions will be referred to as such.

There may be times where the government is required to release the information in your submission, such as under the Government Information (Public Access) Act 2009. It is also a statutory requirement that we provide all submissions to the Legislative Review Committee of NSW Parliament.

The Have Your Say site is owned and operated by the Department using software licensed from Social Pinpoint. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.

We will not disclose your personal information to anybody unless we are authorised or permitted to do so by law or where you give consent. Our Privacy Statement describes when this may occur.

7. Protecting your information

We will store and manage your information in accordance with the provisions of the PPIP Act. We have measures in place to help protect your personal information from loss, unauthorised access, use, modification, disclosure, or other misuse.

We will only keep information for as long as we need it to fulfil the purposes we collected it for. After which, the information will be disposed of securely in accordance with the State Records Act 1998 and any other applicable legislation.

See our Privacy Management Plan for more information about how we handle your personal information.

8. Your rights

Subject to certain conditions, you have the following rights in relation to your personal information:

The right to request access to your personal information

The right to request correction of your personal information

If you wish to invoke any of the above rights, please contact us using the details below.

Updates on this topic are offered as an ‘opt in’ subscription. You can 'opt out' at any time by clicking the unsubscribe link at the bottom of the emailed update.

If you unsubscribe, your information may not be permanently deleted from the service provider system and instead, stored on a suppression list that prevents future emails from being sent to your email address.

To have your data permanently removed from the suppression list database, please send a request to: YourSay@customerservice.nsw.gov.au

9. Contact us

If you would like to make a privacy enquiry or complaint, you can contact us at  FTPrivacy@customerservice.nsw.gov.au.

NSW Fair Trading offers a free complaint and enquiry service if you wish to make a complaint about a retirement village operator.

Fair Trading complaints and enquiries | NSW Government

Have your say

Remaking the retirement villages Regulation

Survey

About the survey

Upload a written submission

Other ways to have your say

Policy team, NSW Fair Trading

NSW Government

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