Help us to improve the NSW Mental Health Line

Share your knowledge and ideas to help the NSW Government improve the Mental Health Line.

What is the Mental Health Line?

The NSW Mental Health Line is a free service that operates 24 hours a day, 7 days a week, offering advice, support, triage and referral to specialist NSW mental health services.

A mental health clinician will listen to your needs over the phone and help you access the most appropriate service.

Have Your Say

We want to hear from people who have lived experience of mental illness as well as people who have lived experience of caring for someone with mental ill health. Even if you have not used the Mental Health Line before, we would still like to hear from you.

Your feedback will be used to help improve the user experience of the Mental Health Line across NSW.

Do a quick poll, complete the survey or share ideas. Everything you say will remain anonymous and nothing you say will affect your access to services.

We are consulting widely on this. There will be opportunities to share further feedback as part of a group discussion to help improve the Mental Health Line. Please email us to register your interest.


Share your knowledge and ideas to help the NSW Government improve the Mental Health Line.

What is the Mental Health Line?

The NSW Mental Health Line is a free service that operates 24 hours a day, 7 days a week, offering advice, support, triage and referral to specialist NSW mental health services.

A mental health clinician will listen to your needs over the phone and help you access the most appropriate service.

Have Your Say

We want to hear from people who have lived experience of mental illness as well as people who have lived experience of caring for someone with mental ill health. Even if you have not used the Mental Health Line before, we would still like to hear from you.

Your feedback will be used to help improve the user experience of the Mental Health Line across NSW.

Do a quick poll, complete the survey or share ideas. Everything you say will remain anonymous and nothing you say will affect your access to services.

We are consulting widely on this. There will be opportunities to share further feedback as part of a group discussion to help improve the Mental Health Line. Please email us to register your interest.