Motor dealers and repairers regulation remake

Have your say on the proposed regulation for buying, selling and repairing motor vehicles in NSW.

The Motor Dealers and Repairers Regulation 2014 ends on 1 September 2025 unless it is remade, with or without changes.

The proposed new regulation will support the Motor Dealers and Repairers Amendment Act 2023, which introduced a number of changes following extensive consultation.

The proposed regulation will:

expand the Motor Dealers and Repairers Compensation Fund
allow electronic/digital recordkeeping to cut duplication and ensure vehicles/parts can be traced
increase penalties to deter dodgy operators, including through stronger enforcement powers
make it simpler for NSW Fair Trading to declare a ‘declared trade show’
introduce requirements for online selling
introduce changes to repair classes and qualifications.

These changes are described in detail in the:

Tell us what you think

Your feedback will help protect consumers and guide the future of the motor dealer and repair industry in NSW.

Have your say by 5:30pm Friday 30 May 2025.

Your submission

Timeline

Timeline item 1 - incomplete

The new regulation begins

The new regulation will come into effect.
Timeline item 2 - incomplete

Under review

Thank you for your feedback. We’re analysing what you told us.
Timeline item 3 - active

Open and listening

Give your views by 5:30pm Friday 30 May 2025.
Timeline item 4 - complete

Engagement to date

NSW Fair Trading has held online and face-to-face consultation since 2020 to develop the Motor Dealers and Repairers Amendment Act 2023. This includes the recent Have your say on qualifications and certifications.

Who's listening

NSW Fair Trading – Policy Team

Email: motordealersandrepairersact@customerservice.nsw.gov.au

1. Who we are

Your information is being collected by the Department of Customer Service (the Department) on behalf of the Commissioner for NSW Fair Trading for use by NSW Fair Trading. We give priority to protecting the privacy of your personal information, in accordance with the Privacy and Personal Information Protection Act 1998 (PPIP Act).

If you have any questions about this privacy collection notice, or how we handle your personal information, you can contact our Privacy team using the contact details at the end of this notice.

2. Why we collect your personal information

We are collecting your personal information to seek your feedback on remaking the regulation for buying, selling and repairing motor vehicles to guide the industry and protect consumers.

3. The kinds of information we collect

We may collect the following information:

Your name, postcode and email address.

Some information to understand your connection to the motor industry, including the name of the organisation or group you work for or represent (where this applies)

If you are registered for the Have Your Say site and logged in, the Department will be able to see your login or username, email address and hometown or suburb associated with your survey or submission, even if you choose to answer the survey anonymously.

Your feedback and opinion on the consultation topic.

Feedback on your experience with this consultation process.

Any additional personal information if it is provided in your submission.

4. Failure to provide information

Your information is provided voluntarily. If you choose not to provide your information, you may not be able to complete the consultation, receive updates and outcomes of this consultation and/or be contacted about your submission.

5. How we may use this information

We may use the information we collect in the following ways:

To inform the Motor Dealers and Repairers Regulation 2025.

To create a report on the outcome of this consultation and publish submissions on the NSW Government Have Your Say Website.  Submissions will be treated in accordance with your preference being either published with your name, published without your name or kept private.

To share your submission (including any personal information) with NSW Fair Trading.

Internal administrative purposes, including providing you with occasional updates and outcomes on this topic or to contact you about your submission (if you provide your personal information and agree for us to do so).

To support more informed policy making, program management, evaluation, research, and service planning as it can facilitate more efficient service delivery for residents and businesses in NSW.

We may share personal information you provide with other parts of the Department, including the Data Analytics Centre, for the purposes of conducting analysis across all consultations and to refine our engagement methodology.

Other directly related purposes.

6. Who we may share your information with

If you provide a submission this will be handled in accordance with your selected preference. This may mean:

Your submission will be published on the Have Your Say website with your name

Your submission will be published anonymously on the Have Your Say website with your name removed prior to publishing

Your submission will be kept private.

Submissions may also be referred to in a report on the outcome of this consultation, however, any anonymous submissions will be referred to as such.

There may be times where the government is required to release the information in your submission, such as under the Government Information (Public Access) Act 2009. It is also a statutory requirement that we provide all submissions to the Legislative Review Committee of NSW Parliament.

The Have Your Say site is owned and operated by the Department using software licensed from Social Pinpoint. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.

We will not disclose your personal information to anybody unless we are authorised or permitted to do so by law or where you give consent. Our Privacy Statement describes when this may occur.

7. Protecting your information

We will store and manage your information in accordance with the provisions of the PPIP Act. We have measures in place to help protect your personal information from loss, unauthorised access, use, modification, disclosure, or other misuse.

We will only keep information for as long as we need it to fulfil the purposes we collected it for. After which, the information will be disposed of securely in accordance with the State Records Act 1998 and any other applicable legislation.

See our Privacy Management Plan for more information about how we handle your personal information.

8. Your rights

Subject to certain conditions, you have the following rights in relation to your personal information:

The right to request access to your personal information

The right to request correction of your personal information

If you wish to invoke any of the above rights, please contact us using the details below.

Updates on this topic are offered as an ‘opt in’ subscription. You can 'opt out' at any time by clicking the unsubscribe link at the bottom of the emailed update.

If you unsubscribe, your information may not be permanently deleted from the service provider system and instead, stored on a suppression list that prevents future emails from being sent to your email address.

To have your data permanently removed from the suppression list database, please send a request to: YourSay@customerservice.nsw.gov.au

9. Contact us

If you would like to make a privacy enquiry or complaint, you can contact us at FTPrivacy@customerservice.nsw.gov.au.

Motor Dealers and Repairers Regulation 2014

Motor Dealers and Repairers Amendment Act 2023

Motor Dealers and Repairers Act 2013

NSW Fair Trading offers a free complaint and enquiry service if you wish to make a complaint about a motor dealer or repairer.

Fair Trading complaints and enquiries | NSW Government

Have your say

Motor dealers and repairers regulation remake

Tell us what you think

Your submission

NSW Fair Trading – Policy Team

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