Privacy Policy
This site is owned and operated by the Department of Customer Service (the department) using software licensed from Social Pinpoint. For details on how the department collects and protects your personal information, refer to their Privacy Policy below. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.
The department will only collect personal information for a lawful purpose which directly relates to our primary function as a NSW Government agency and for obtaining feedback about NSW Government services. The department will not collect any more information than is necessary for it to fulfil these functions.
The provision of your information is voluntary. However, we cannot provide you updates unless you provide us your name and contact information. Updates are offered as an ‘opt in’ subscription. You can 'opt out' at any time by clicking the unsubscribe link at the bottom of the emailed update.
The department will store your personal information for as long as you subscribe for updates on this project. You have the right to access and correct any information we store.
If you unsubscribe, your information may not be permanently deleted from the service provider system and instead, stored on a suppression list that prevents future emails from being sent to your email address.
To have your data permanently removed from the suppression list database, please send a request to: YourSay@customerservice.nsw.gov.au
Identifying information collected on this page is recorded in the department’s record management system in line with the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and the department's Privacy Management Plan (PMP).
This privacy notice applies only to the information you are providing in this form. If you would like to know more about how the department meets its regulatory obligations in collecting, using, sharing, accessing and storing personal information, you can read the department’s complete Privacy statement and Web Analytics Collection Notice.
You may also contact privacy@customerservice.nsw.gov.au if you have any questions about this privacy notice.
Disclaimer
The interactive map contained in this website is only for the purpose of collecting community feedback. The department has made every reasonable effort to ensure that this map is correct at the time of publication, or as it may appear from time to time. However, the department does not warrant or represent that the map is free from errors or omission or that it is exhaustive. The department, its agents or employees, will not accept liability for any loss, damage or cost of expense you may incur as a result of the use or reliance on the map at its time of publication or as it may appear from time to time.
Terms of Use
The following Terms and Conditions govern the use of Have Your Say. The software platform is owned by Social Pinpoint Pty Ltd and operated by the NSW Department of Customer Service (DCS).
By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third-party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.
If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).
What are the conditions with a user’s account?
While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What do we require from our users?
You must understand and agree that, without limitation:
- all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
- you are prohibited from advertising or offering to sell or buy any goods and services
- you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
- you cannot collect or store personal data about other users of the site
- you cannot impersonate any person or entity, including without limitation to a DCS representative
- you cannot interrupt or interfere with the site or servers or networks connected to the site
- you cannot attempt to gain unauthorised access to the site or other use accounts
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. If you want to terminate your own account, please send an email to YourSay@customerservice.nsw.gov.au
Governing Law
These Terms shall be governed in accordance with the laws of NSW, Australia, without regard to conflict of law principles.
All DCS staff are required to comply with the department’s Code of Ethics and Conduct. The Code sets out the standards of behaviour expected of all departmental employees so that we can:
- maintain the trust of the public and our stakeholders
- use public resources efficiently and appropriately. It is a mandatory requirement for all employees to make an annual declaration that they have read and understood their obligations under the Code.
- act in a professional and non-political way while implementing government decisions
- act ethically and in the public interest
Indemnification
DCS its affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content do we own?
This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Department of Customer Service and its suppliers and licensors. DCS owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Under the State Records Act 1998, each public office must keep full and accurate records of the activities of the office. DCS manages information and records to underpin service delivery to NSW and demonstrate accountability in its operations.
Once projects are over it is a requirement that all comments, documents and further information will be forwarded to the project team for data retention in line with legislation.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
Contact Us
If you have any questions about these Terms, please contact us at YourSay@customerservice.nsw.gov.au
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