NSW Government want to ensure that Aboriginal customers receive culturally safe service and feel able to voice complaints or concerns.
We want to hear about your experience as an Aboriginal customer with the Department of Customer Service (DCS) and its related agencies including Service NSW and Revenue NSW.
Your feedback will inform the ongoing work of NSW Government to look at community concerns about:
cultural safety in customer service
equal access to make a complaint
voicing service complaints in a safe way free from prejudice and racism
Tell us what you think
Tell us about your experiences as a customer and what we can do better to serve your community.
Do a quick poll, complete a survey or share your ideas. You can participate in as many ways as you choose.
Your feedback is intended to be anonymous. However, if you would like someone to contact you there is an option to provide your contact details at the end of the survey.
Thank you for your feedback
This consultation is now closed. Thank you for participating. We are currently reviewing your feedback.
NSW Government want to ensure that Aboriginal customers receive culturally safe service and feel able to voice complaints or concerns.
We want to hear about your experience as an Aboriginal customer with the Department of Customer Service (DCS) and its related agencies including Service NSW and Revenue NSW.
Your feedback will inform the ongoing work of NSW Government to look at community concerns about:
cultural safety in customer service
equal access to make a complaint
voicing service complaints in a safe way free from prejudice and racism
Tell us what you think
Tell us about your experiences as a customer and what we can do better to serve your community.
Do a quick poll, complete a survey or share your ideas. You can participate in as many ways as you choose.
Your feedback is intended to be anonymous. However, if you would like someone to contact you there is an option to provide your contact details at the end of the survey.
Thank you for your feedback
This consultation is now closed. Thank you for participating. We are currently reviewing your feedback.
This quick poll is now closed. Thank you for taking part.
How important is it to have culturally appropriate service in government agencies?
Very important
94%
Important
5%
Not very important
0%
Not important
2%
Total Votes : 130
Acknowledgement of Country
The NSW Department of Customer Service acknowledges, respects and values Aboriginal peoples as the Traditional Custodians of the lands on which we live, walk and work on. We pay our respects to Elders past, present and future.
We recognise and remain committed to honouring Aboriginal and Torres Strait Islander peoples’ unique cultural and spiritual relationships and continuing connection to their lands, waters and seas as well as acknowledge their history here on these lands and their rich contribution to our society.
We also acknowledge our Aboriginal employees who are an integral part of our diverse workforce and recognise the knowledge embedded forever in Aboriginal and Torres Strait Islander custodianship of Country and cultures.
The ‘Connecting Communities’ artwork on this page is by Alison Williams, proud Gumbaynggirr woman.
Timeline
Open and listening
Improving service for Aboriginal customers has finished this stage
Give your feedback by 27 January 2023.
Under Review
Improving service for Aboriginal customers is currently at this stage
We're reviewing your feedback.
Reporting the findings
this is an upcoming stage for Improving service for Aboriginal customers