NSW Government want to ensure that Aboriginal customers receive culturally safe service and feel able to voice complaints or concerns.

We want to hear about your experience as an Aboriginal customer with the Department of Customer Service (DCS) and its related agencies including Service NSW and Revenue NSW.

Your feedback will inform the ongoing work of NSW Government to look at community concerns about:

  • cultural safety in customer service
  • equal access to make a complaint
  • voicing service complaints in a safe way free from prejudice and racism

Tell us what you think

Tell us about your experiences as a customer and what we can do better to serve your community.

Do a quick poll, complete a survey or share your ideas. You can participate in as many ways as you choose.

Your feedback is intended to be anonymous. However, if you would like someone to contact you there is an option to provide your contact details at the end of the survey.

Thank you for your feedback

This consultation is now closed. Thank you for participating. We are currently reviewing your feedback.

This survey has concluded.

Aboriginal Customer Service Survey

This survey aims to find out about your experience as an Aboriginal customer with the Department of Customer Service (including the following divisions) and its related agencies:
• Service NSW
• Revenue NSW
• NSW Fair Trading
• NSW Registry of Births, Deaths and Marriages
• State Insurance Regulatory Authority (SIRA)
• SafeWork NSW