NSW Government want to ensure that Aboriginal customers receive culturally safe service and feel able to voice complaints or concerns.

We want to hear about your experience as an Aboriginal customer with the Department of Customer Service (DCS) and its related agencies including Service NSW and Revenue NSW.

Your feedback will inform the ongoing work of NSW Government to look at community concerns about:

  • cultural safety in customer service
  • equal access to make a complaint
  • voicing service complaints in a safe way free from prejudice and racism

Tell us what you think

Tell us about your experiences as a customer and what we can do better to serve your community.

Do a quick poll, complete a survey or share your ideas. You can participate in as many ways as you choose.

Your feedback is intended to be anonymous. However, if you would like someone to contact you there is an option to provide your contact details at the end of the survey.

Thank you for your feedback

This consultation is now closed. Thank you for participating. We are currently reviewing your feedback.


This survey has concluded.

Aboriginal Customer Service Survey

This survey aims to find out about your experience as an Aboriginal customer with the Department of Customer Service (including the following divisions) and its related agencies:
• Service NSW
• Revenue NSW
• NSW Fair Trading
• NSW Registry of Births, Deaths and Marriages
• State Insurance Regulatory Authority (SIRA)
• SafeWork NSW

Share your idea

Quick poll

Quick Poll

How important is it to have culturally appropriate service in government agencies?

This poll has concluded.

Total Votes: 130

Your privacy

Privacy collection notice

Have your say consultations are run by the NSW Department of Customer Service (McKell Building, 2-4 Rawson Place, Haymarket NSW 2000).

We are interested in hearing from the community and will use the information we collect from you to help develop the programs and services that NSW Government provides.

We are collecting only minimal personal information from you. We may collect basic information like your name and contact details, if you choose to provide them. You may provide some personal information in response to questions that we ask you. For example, we may ask you about your experiences or opinions about a particular topic.

Having your say is voluntary and you are not legally required to provide any personal information to us. For some consultations, though, you will not be able to have your say unless you agree to include your personal information.

If you do provide personal information to us, you have a right to access it, and can ask us to correct it if it is wrong.

We may share personal information you provide with other parts of the Department of Customer Service (for example, with our Data Analytics Centre) so that we can conduct analysis across all consultations and refine our engagement methodology.

Where we conduct a consultation with or on behalf of a partner agency, we would usually share the information that we collect with that agency.

For privacy information about your use of the NSW Government website generally, please see the NSW Government’s website privacy statement.

You can contact our Privacy Coordinator by calling 13 77 88 or by emailing Privacy@customerservice.nsw.gov.au.