Organising a funeral in NSW

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The death of a family member or friend can be an emotional and difficult time. Funerals provide an opportunity to remember your loved one, celebrate their life and grieve with others.

Help us improve this industry

There's lots to consider when planning a funeral, and it's often hard to know what to expect, what's involved and how much it's going to cost.

Funeral costs can vary widely, depending on how simple or elaborate the arrangements are. Being able to access the right information is not always as straightforward as it should be.

Tell us what you think

We want your feedback to help us understand your experience of organising a funeral, as well as what changes could make this experience easier. Your input will help inform IPART's review of the industry. You can find out more about IPART's review here.

To have your say, you can vote in a quick poll, share your ideas and stories, or complete the survey. You can participate in as many ways as you’d like.

Give us feedback in your language

If you would like to read or print and complete the survey in your language, you can download the survey in Arabic, Greek, Hindi, Italian, Tagalog, Vietnamese, and Simplified Chinese.

When you're done, email your submission to ipart@ipart.nsw.gov.au.

Need help now?

Providing your feedback is optional. If thinking about funerals causes you distress, please call a support line such as Beyond Blue 1300 224 636 or Lifeline 13 11 14.

Thank you for your feedback

This engagement closed on 28 February 2021. Thank you to participants for providing your input and ideas which we are currently reviewing.

The death of a family member or friend can be an emotional and difficult time. Funerals provide an opportunity to remember your loved one, celebrate their life and grieve with others.

Help us improve this industry

There's lots to consider when planning a funeral, and it's often hard to know what to expect, what's involved and how much it's going to cost.

Funeral costs can vary widely, depending on how simple or elaborate the arrangements are. Being able to access the right information is not always as straightforward as it should be.

Tell us what you think

We want your feedback to help us understand your experience of organising a funeral, as well as what changes could make this experience easier. Your input will help inform IPART's review of the industry. You can find out more about IPART's review here.

To have your say, you can vote in a quick poll, share your ideas and stories, or complete the survey. You can participate in as many ways as you’d like.

Give us feedback in your language

If you would like to read or print and complete the survey in your language, you can download the survey in Arabic, Greek, Hindi, Italian, Tagalog, Vietnamese, and Simplified Chinese.

When you're done, email your submission to ipart@ipart.nsw.gov.au.

Need help now?

Providing your feedback is optional. If thinking about funerals causes you distress, please call a support line such as Beyond Blue 1300 224 636 or Lifeline 13 11 14.

Thank you for your feedback

This engagement closed on 28 February 2021. Thank you to participants for providing your input and ideas which we are currently reviewing.

Share your stories

We want to hear about your experience in organising a funeral in NSW. Share your story below.

Please do not name individuals or specific businesses. Stories that share names or personal information will not be published.

Thank you for sharing your story with us. We will review it and get to you soon.

CLOSED: Thank you for your input. This discussion has concluded. If you would still like to provide your story, please email ipart@ipart.nsw.gov.au.

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    Lies and more lies

    by JamesC, 8 days ago
    I organised my mum's funeral just over 3 years ago. The first company I went to lied from the moment we arrived at their office. I think the only truthful thing said was his name.

    His only interest was getting consent to pick up my mum's remains from the hospital, he lies about the limited opportunity to pick up remains from the hospital, he lied about the form saying that if we signed and changed our mind that was ok (red flag), absolutely nothing this man said was true and he worked for one of the big players in the... Continue reading

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    Pre paying a funeral

    by Jen, 9 days ago
    Several years ago my mother and I sat down with a well respected funeral group and she chose exactly what she wanted for her funeral. The payment went into a trust fund managed by a reputable company. When she died the funeral staff tried their utmost to make me feel guilty about mum’s wishes. Things like “you love your mother and you want the very best for her. Upgrade the casket to our premium one for only $600.00. They tried to coerce me to show my love by upgrading mum’a choices. A stressful and emotional experience.
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    They didn't tell us about the after hours fee for moving a body

    by Louise4, 9 days ago
    I have recently been responsible for arranging the funeral of an elderly person for whom I was an Enduring Guardian. That elderly person, let's call her Maree, died in a nursing home. She had organised a pre-paid funeral plan many years ago and believed that all the costs were covered. However, because she died at 6.00pm on a Friday evening, and her body was collected about an hour later, there was an additional fee of $500+ for 'after hours removal of the body'. No one had told Maree about that, and she would be mortified if she knew about that... Continue reading
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    Mother sat on doorstep overnight

    by Beppy, 11 days ago
    My mother died in 2014 another State and her ashes were to be 'delivered' to me the week after her cremation. Without any notification of the exact date of her arrival, I was shocked to find the ashes sitting on my front door step early one Saturday morning.

    It was so early I knew she'd been there all night. It was apparent that a courier had delivered the ashes on the Friday.

    I wrote to the country funeral Director without any apology or even a response. I was too focused on other pressing issues to pursue it further.