Organising a funeral in NSW

Thanks to everyone who provided feedback about their experience of organising a funeral.

You can download the draft report reviewing competition, costs and pricing in the NSW funeral industry.

Tell us what you think

There's lots to consider when planning a funeral, and we want to make the process of organising one simpler.

People who completed our initial survey told us there is not enough information on the funeral process. To help address this, we have created a new funeral consumer guide checklist and we would love your feedback. Is it helpful? Would you use it online or would you prefer a printed version? Is there any information missing or unclear?

To have your say, vote in the quick poll, complete the short survey or make a submission about anything in the draft report by going to IPART's website.

Your input will help inform IPART's review of the industry.

Need help now?

If thinking about funerals causes you distress, please call a support line such as Beyond Blue 1300 224 636 or Lifeline 13 11 14.

Thanks to everyone who provided feedback about their experience of organising a funeral.

You can download the draft report reviewing competition, costs and pricing in the NSW funeral industry.

Tell us what you think

There's lots to consider when planning a funeral, and we want to make the process of organising one simpler.

People who completed our initial survey told us there is not enough information on the funeral process. To help address this, we have created a new funeral consumer guide checklist and we would love your feedback. Is it helpful? Would you use it online or would you prefer a printed version? Is there any information missing or unclear?

To have your say, vote in the quick poll, complete the short survey or make a submission about anything in the draft report by going to IPART's website.

Your input will help inform IPART's review of the industry.

Need help now?

If thinking about funerals causes you distress, please call a support line such as Beyond Blue 1300 224 636 or Lifeline 13 11 14.

  • Final report published 26 August 2021

    Using the feedback received from the consumer surveys, we revised the draft report and consumer checklist. In June 2021 we submitted a final report to the NSW Government with recommendations that focus on improving the information available to help with organising a funeral.

    Accompanying the report and consumer checklist are information papers on costs, prices, regulation, and consumer issues, as well as a technical paper on competition. These are now available on IPART’s website at Competition, costs and pricing in the NSW Funeral Industry.

  • IPART news

    CLOSED: This discussion has concluded.

    IPART has made draft recommendations to help people make choices about organising funerals in NSW.

    We want people to be able to make informed choices about the kind of funeral they want at a price they can afford.

    There is no doubt that organising a funeral is unlike most consumer decisions. People organise funerals infrequently, within a short timeframe, during what can be a stressful and emotional time. Because death is a sensitive topic, people can be reluctant or unwilling to obtain quotes, compare funeral providers or request discounts as they might with other occasional high-value purchases.

    Most people are satisfied with the funerals they purchase, and formal complaints are few. However, people told us that the process of organising a funeral can be confusing, and that more information would help. We reviewed funeral provider websites and found that many are not providing all the information they are legally required to display. We also reviewed Government websites with information about organising funerals and found opportunities for information to be presented more clearly and more consistently.

    Some people, both consumers and industry stakeholders, called for more regulation of the industry. However, in our view, the current level of regulation – which focuses on providing information – allows for consumers to find the best outcomes for themselves.

    We recommend that NSW Fair Trading act to ensure all funeral providers comply with the existing regulation, so that the full benefit for consumers can be realised.

    We also recommend complementary improvements to funeral information on Government websites, so that information is comprehensive, consistent and accessible. This includes the development of a consumer guide with a checklist and questions to ask funeral providers to assist consumers to quickly obtain more than one quote. We are seeking feedback on the checklist prepared with the draft report.