Your digital identity and credentials

Help us make it easier for you to do things like open a bank account, buy a phone, start a new job, prove your age or enrol to study.

If you claimed a Dine & Discover NSW voucher, have a Digital Driver Licence credential, or a fishing or boating licence through your Service NSW app, you're one of millions of people in NSW who've used their digital credentials and digital identity.

Choice, security, and privacy are key to providing even more services that you can use with confidence

Imagine if you could also use your Service NSW app to prove your identity online and apply for or renew a licence or a certificate, such as a First Aid or Birth Certificate, with a few simple clicks anytime anywhere, without the need to be present in person?

What if you could use your Service NSW app to verify eligibility for your pensioner or student travel fare discount or enter your gym or apartment?

This may all be possible in the future through digital wallets such as the Service NSW app. If you choose to securely store and use your digital identity and verifiable credentials in your Service NSW app these will only be stored on your device.

It will be your choice whether to use or not use a digital identity or credential.

Better access to services and greater control over your personal information

We aim to empower you by offering digital identity and credentials that give you:

  • Choice – You’ll have more choice in the way you prove your identity or eligibility when accessing government and non-government services
  • Control – You’ll be in full control when sharing your personal information and know exactly what information is shared
  • Consent – You’ll be in charge and without your explicit consent none of your information will be shared
  • Convenience – You can seamlessly and digitally prove your identity and share or verify your credentials in a way that suits you
  • Confidence – You can feel assured by the proven processes and robust safeguards.

Have your say

We're inviting your feedback to help us shape the best digital identity services for you. You can participate in as many ways as you choose until mid-2022.

Help us make it easier for you to do things like open a bank account, buy a phone, start a new job, prove your age or enrol to study.

If you claimed a Dine & Discover NSW voucher, have a Digital Driver Licence credential, or a fishing or boating licence through your Service NSW app, you're one of millions of people in NSW who've used their digital credentials and digital identity.

Choice, security, and privacy are key to providing even more services that you can use with confidence

Imagine if you could also use your Service NSW app to prove your identity online and apply for or renew a licence or a certificate, such as a First Aid or Birth Certificate, with a few simple clicks anytime anywhere, without the need to be present in person?

What if you could use your Service NSW app to verify eligibility for your pensioner or student travel fare discount or enter your gym or apartment?

This may all be possible in the future through digital wallets such as the Service NSW app. If you choose to securely store and use your digital identity and verifiable credentials in your Service NSW app these will only be stored on your device.

It will be your choice whether to use or not use a digital identity or credential.

Better access to services and greater control over your personal information

We aim to empower you by offering digital identity and credentials that give you:

  • Choice – You’ll have more choice in the way you prove your identity or eligibility when accessing government and non-government services
  • Control – You’ll be in full control when sharing your personal information and know exactly what information is shared
  • Consent – You’ll be in charge and without your explicit consent none of your information will be shared
  • Convenience – You can seamlessly and digitally prove your identity and share or verify your credentials in a way that suits you
  • Confidence – You can feel assured by the proven processes and robust safeguards.

Have your say

We're inviting your feedback to help us shape the best digital identity services for you. You can participate in as many ways as you choose until mid-2022.

Ask a question

Ask your questions digital identity or credentials here. Content here is moderated before it is posted to ensure the discussion remains on topic.

If you are a supplier interested in providing digital identity services to NSW Government, engage with us through the buy nsw website, buynsw.gov.au

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  • What happens when the database is hacked?

    LIZ51 asked 16 days ago

     

    Hi LIZ51,
    Thank you for your question. Service NSW takes privacy and security of our customers very seriously. We have an extensive cybersecurity program to protect our digital services and keep customer data secure. We also have relevant processes to respond to, manage and disclose, in accordance with the law, any data breaches that may compromise the privacy of our customers. Service NSW doesn't store any customer data in a central location to ensure that if a  hacker does get into one of our databases, they won't be able to find a "honeypot" of personal data about our customers.
  • Where is there any privacy and why would anyone attempt to remove it

    Argon asked 15 days ago

    Hi Argon,

    Thank you for your question about privacy. Privacy is important to us at Service NSW and we take reasonable security measures to protect your personal information from loss, unauthorised access, modification, disclosure or other misuse. Some of our main methods include multi-factor authentication, data encryption and firewalls to minimise unauthorised access to information. We always ensure that personal data is not kept longer than necessary and disposed of appropriately in accordance with the law. You can also choose to not receive some communications or messages from us, including general information communications or information sent from us or our partner agencies.

  • The largest thing l am worried about digital identity is hacking?

    Dag asked 13 days ago

    Hi Dag,

    Thank you for your feedback. We will pass this onto the rest of the Project team. 

    NSW residents will be able to choose to use a Digital ID or credential. The existing ways of accessing NSW Government services will remain - you can choose to visit service.nsw.gov.au, call Service NSW on 13 77 88 or visit a Service NSW Centre.

  • What older people who don't want or do not use a mobile phone for everything. And who ensures the persons phone is secure?

    Les asked 13 days ago

    Hi Les,

    Thank you for your feedback. NSW residents will be able to choose to use a Digital ID or credential. The existing ways of accessing NSW Government services will remain - you can choose to visit service.nsw.gov.au, call Service NSW on 13 77 88 or visit a Service NSW Centre.

  • How is having all your personal details on your phone safe? I was wanting to keep my medicare, drivers licence and banking details off my phone and only have this information on one device. I believe scammers have enough access already to our information. This is taking our choice away.

    Leslea asked 13 days ago

    Thank you for your feedback. NSW residents will be able to choose to use a Digital ID or credential. The existing ways of accessing NSW Government services will remain - you can choose to visit service.nsw.gov.au, call Service NSW on 13 77 88 or visit a Service NSW Centre.

  • Why is the PHOTO CARD you gave me to replace the driver's license I voluntarily handed in when I turned 83 eighteen months ago still not acceptable when I tried to get the $25 voucher to allow me to pay for a meal at a local club or attend a theatre? Seems like a case of left hand not knowing what the right hand is doing.

    Ranndy_Stone3 asked 12 days ago

    Hi there, 

    We are sorry to hear about your experience of collecting Dine and Discover vouchers. If you received the original vouchers for your husband in paper format, please call 13 77 88. You'll need to let Service NSW know how you'd like to receive the two new vouchers: by email or SMS, or you can collect them from a Service Centre of your choice. More information is available at https://www.service.nsw.gov.au/transaction/apply-dine-discover-nsw-vouchers

    I hope this is helpful. 

  • I hope there is more ways to check in for the election than using the app. If not, I won’t be able to vote in person.

    Suzzz46 asked 16 days ago

    Hi there,

    The way in which you check in to vote in an election has not changed. You can choose to use digital services to access NSW Government services. For example, a customer might choose to store and access their Drivers Licence or other work licences digitally. They may also still choose to phone us on 13 77 88 or visit a Service NSW Centre. 

    Thanks,

    Carlina (Project team)

  • I have provided my "proof of identity" details to Services NSW... why do I need to provide them again to MyGov? I should be able to select Services NSW as the provider of my details. Please advise...

    M asked 11 days ago

    Hi M,

    Thanks for your question. Service NSW is delivered by the NSW Government and MyGov is delivered by Services Australia on behalf of the Australian Government. These are two very different systems. 

    Thank you for the suggestion that a verified identity in one system could be accepted as a verified identity by the other. Your question points out how time-consuming it can be to provide our details over and over again. Imagine a future where, if you chose to manage your information about who you are - your identity - and what you are licensed or qualified to do - your credentials - digitally, you would have more control of what information about you is shared, when and with whom. A digital credential can be checked and verified electronically, in just a few minutes, or even seconds. You could do that from wherever you are, at a time that suits you from your mobile device. Of course, it is your choice to opt-in to store and access your identity and credentials digitally, or to use hard copy documents.

    If you choose not to use digital credentials, you will still have the options of visiting the website service.nsw.gov.au, calling a member of the Service NSW team on 13 77 88 or visiting a Service NSW Centre in person.

    Thanks,

    Carlina (Project team)

  • What is going to happen for those members of the community who do not have a smart phone or just can,t get the hang of them to use as required

    Joy asked 13 days ago

    Hi Joy, 

    Thank you for your question. Our customers are important to us and we always aim to provide accessible services. We understand not everyone will want or can go digital. Going digital is another option for customers to access government services. Other options will still be available, like phoning us on 13 77 88 or visiting a Service NSW Service Centre.

    Thanks,

    Carlina (Project team) 

  • Where is all the digitised information being stored and who will be contracted to store it? The government is notorious for privacy leaks while they assure us it’s all secure.

    asked 13 days ago

    Hi there,

    Thank you for your question. A supplier has not yet been appointed. An Expression of Interest (EOI) is currently open for providers to demonstrate their capability in foundational digital identity and credential technology, including the ability to digitally display, verify, issue and exchange credentials. The EOI may not result in any procurement activity.

    Thanks,

    Carlina (Project team)