Easier access to strata information

People who own, live in, or want to buy a strata property, and those who work in strata-related industries don't have easy access to the information they need. We want your views on how to make it easier.

Getting information can be difficult

It’s too hard right now for people living or intending to live in a strata scheme to access basic information about a particular building. For example, who the strata managing agent is (or who to contact in a self-managed strata scheme).

There are other groups of people who need information quickly to respond to a maintenance or other emergency. For example, emergency services responding to a fire alarm or the gas company responding to a gas leak.

What will the Strata Hub do for me?

Once complete, the single digital Strata Hub could provide:

  • Access to certain strata information (e.g. fire inspection reports)
  • Contact details for strata managing agents (or the best contact for the owners corporation in self-managed schemes)
  • How environmentally friendly a building is - showing its NABERS rating (National Australian Built Environmental Performance of buildings and tenancies)
  • Digital management of the bond for new strata buildings (Strata Building Bond and Inspections Scheme)
  • A seamless digital platform that joins up the development application process to the construction and management of strata buildings
  • NSW Government updates and information tailored for you, depending on your profile.

We want to understand your experiences with strata information and communication. Your input will help us build the Strata Hub.

Thank you for your feedback

This engagement closed on 2 April 2021. Thank you to participants for providing your input and ideas. We are taking this on board to design a Strata Hub that meets your needs. For details, see the News tab below. If you have any questions or more feedback, please email us at stratasystem@customerservice.nsw.gov.au

People who own, live in, or want to buy a strata property, and those who work in strata-related industries don't have easy access to the information they need. We want your views on how to make it easier.

Getting information can be difficult

It’s too hard right now for people living or intending to live in a strata scheme to access basic information about a particular building. For example, who the strata managing agent is (or who to contact in a self-managed strata scheme).

There are other groups of people who need information quickly to respond to a maintenance or other emergency. For example, emergency services responding to a fire alarm or the gas company responding to a gas leak.

What will the Strata Hub do for me?

Once complete, the single digital Strata Hub could provide:

  • Access to certain strata information (e.g. fire inspection reports)
  • Contact details for strata managing agents (or the best contact for the owners corporation in self-managed schemes)
  • How environmentally friendly a building is - showing its NABERS rating (National Australian Built Environmental Performance of buildings and tenancies)
  • Digital management of the bond for new strata buildings (Strata Building Bond and Inspections Scheme)
  • A seamless digital platform that joins up the development application process to the construction and management of strata buildings
  • NSW Government updates and information tailored for you, depending on your profile.

We want to understand your experiences with strata information and communication. Your input will help us build the Strata Hub.

Thank you for your feedback

This engagement closed on 2 April 2021. Thank you to participants for providing your input and ideas. We are taking this on board to design a Strata Hub that meets your needs. For details, see the News tab below. If you have any questions or more feedback, please email us at stratasystem@customerservice.nsw.gov.au

  • CLOSED: This survey has closed. We are currently reviewing your feedback. If you have any questions or more feedback, please email stratasystem@customerservice.nsw.gov.au

    Survey for people who live in, own or want to buy a strata property (including strata committee members)

    This engagement is now closed. Thank you for participating and sharing your feedback and comments.


    This survey consists of 2 parts and will take around 5 minutes to complete. You can answer all the questions or skip to those that interest you. 

    You can register to the site before you start this survey. This means your responses are saved as you go, if you need to come back at a later stage. 

    Start now
  • CLOSED: This survey has closed. We are currently reviewing your feedback. If you have any questions or more feedback, please email stratasystem@customerservice.nsw.gov.au

    Survey for professionals who work with strata schemes or in the strata sector

    This engagement is now closed. Thank you for participating and sharing your feedback and comments.


    There are up to 7 parts in this survey. You can complete the parts you want or skip to those most relevant to you. It will take around 10 minutes to complete.

    You can register to the site before starting this survey. This means your responses are saved as you go, if you need to come back at a later stage.

    Start now