FAQs

How do I access the survey?
I can't find the email asking me to confirm my registration. What do I do?
I forgot my password, what can I do?
How do I update my account details, including my login/screen name?
Are there other ways to give feedback?

    How do I access the survey?

    You need to be registered to the NSW Government Have Your Say site to participate. It's quick and easy to do.

    • You will receive a ‘Complete your registration’ email from NSW Government (notifications@engagementhq.com). If you can’t see this in your inbox, check your junk/spam.

    • Click the first link in the email to complete your registration form.

    • Once you are registered, go to haveyoursay.nsw.gov.au/community-schemes

    • Scroll down and click on the survey tab.

    • If the survey does not automatically open, click 'Sign In', enter your login details, and click 'Sign In' again to start the survey.  

    • If you have any problems, please contact us at: communityscheme@customerservice.nsw.gov.au  
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    I can't find the email asking me to confirm my registration. What do I do?

    • Search for emails from notifications@engagementhq.com in your inbox, junk/spam folders.

    • If you can’t find the email please contact us at: communityscheme@customerservice.nsw.gov.au 


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    I forgot my password, what can I do?

    • If you email address is already recognised by the site, but you can't remember your password. You can reset your password at haveyoursay.nsw.gov.au/login by clicking on ‘Forgot password?’ and following the prompts. 

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    How do I update my account details, including my login/screen name?

    • Once you have an account activated, go to haveyoursay.nsw.gov.au/community-schemes

    • Click Sign In at the top right-hand corner of the page.

    • Enter your login details and click the blue 'Sign In' button.

    • Once you are signed in you will see your username in the top right corner of the page, click your username.

    • Click on ‘Profile’ in the drop-down menu and update your details. Don’t forget to use a login/screen name that does not identify you.


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    Are there other ways to give feedback?

    If you can't respond online, you can make a submission in any written format.

    Email to: communityscheme@customerservice.nsw.gov.au

    Post to:

    Community Land Regulation 2021
    Policy & Strategy, Better Regulation Division
    NSW Department of Customer Service
    4 Parramatta Square, 12 Darcy Street
    Parramatta NSW 2150  

    To help you complete your submission, you can use the optional submission template.

    Note: Your submission may be made publicly available. If you do not want your personal details or any part of your answers published, please indicate this clearly in your submission.

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